5 Embarcadero Center
San Francisco, California, USA
94111
I have stayed at this Hyatt before so I kind of knew what I was in at this hotel. The best thing about this hotel is the location -- its located above the Embarcadero BART/Muni station and near the Ferry Building. Its one of the best locations of any 4/5-star hotel in San Francisco (less rift-raft, and better proximity to transit and things to do).
I checked in at close to 7pm on a Thursday -- the check-in was ok, the clerk said that they were pretty full (me thinking upgrade!)...but she then said "all I have is a room on the second floor". Oddly the woman before me was given a room on the Regency Club floor.
The clerk said it was on the quite side, and I was only staying for one night -- so it was acceptable.
However when I arrived at the room, it was clearly the "priceline" room. It was above the lobby-level restaurant (which you could hear through the floor), had a handicap bathroom -- with no tub, and was a bit "worn".
I found a nice stain on the floor and called the front desk -- she said there were other rooms available - but still only on the second floor. I passed on that and just decided to stay the night.
Here are some pictures of Room 238
Fairly large room with a decent desk and outlets for doing work. Regular TV -- nothing special.
I did have a balcony off the room with a view of the Ferry building, and it was on the "quiet" side facing the alley between the hotel and the Embarcadero Center.
The bathroom was a disappointment. The bathroom was huge, but there was only a very skinny shelf to put my stuff. Plus the shower had a low showerhead, as found in most handicap bathrooms.
Overall, its a nice hotel and is still 4-star in my book. However, I was NOT on a Priceline rate and I felt they really gave me a sub-standard room type. Plus they should have told me it was a handicap room prior to giving me the keys. The room was fairly clean, but the stain should have been cleaned prior to my arrival.
Great Location, good room.
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