Friday, June 22, 2007

Trip Report - Delta SEA-CVG 737-800

I had to fly from Seattle to Newark recently, normally I would select Alaska Airlines -- but their transcons are usually very full and for last minute bookings -- First Class is booked up already and the only open seats are middles. So I decided to book Delta Airlines, since DL flights count as Elite Miles/Segments for Alaska's Mileage Plan.

After seeing the full Gate area, I asked the Gate agent if First Class on the Seattle-CVG flight was full. He said he had one seat open -- if I switched out my Alaska MVP Gold number for my Silver SkyMiles number. So minutes later I got my First Class seat assignment in Row 4 on the new-ish 737-800.

Seat 4F is not a bad seat, its the last row in first class and their is a decent divider between First Class and Coach. There is overhead video and inflight phones in the center armrest.



To my surprise there was a FULL breakfast in First Class -- the tray was overflowing with a Bagel, fruit, and a combo of Cheese Omalette, Ham and Potatoes. There was no choice of meal offered, but otherwise the inflight service was VERY good. The flight attendant frequently came around checking on passengers. This service was MUCH better than recent Alaska or United first class service experiences.

Upon landing in Cincinnati, I went to the Delta Crown Room above B14. Well, first I went all the way to the A concourse to discover the Crown Room near A7 was not open on the weekends.


I asked the Crown Room agent to switch out my SkyMiles number for my Alaska Airlines MVPG number for the connecting flight. She said that was not allowed -- urgh!

Minutes later I found I had 5 voicemails all from Delta Airlines requesting that I call them about my flight. I found it odd that the Crown Room agent did not say anything -- since she had been in my reservation prior. In any case, she seemed a bit confused and said it probably was my Continental connecting flight had been delayed or canceled.

I had booked my SEA-CVG-EWR intinerary on Delta.com, but every DL agent I talked had no information on the CO leg from CVG to EWR. It was very fustrating, you would have thought these two airlines would have better integration, but I guess they do not.

I am not totally clear what happened to my CVG-EWR flight, but the Crown Room agent rebooked my from CVG to Atlanta connecting to a Delta Flight from ATL to Newark. It was a long trip on Delta.

Delta Agents and Flight Attendants seem to be in a better mood these days. Atlanta is still a mess and seems like semi-managed chaos every time I pass through.

Good: Delta Inflight Service, Customer Communications on the Plasma Screens in the Gate Area
Bad: Atlanta, irregular operations for Continental Codeshare flights

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