Monday, March 5, 2007

United - First Class Oversold - Care to change?

I got a call from "Joan" from India from United this morning....

"Joan":
Mr OutFlyer.com, I am calling about your flight from SFO to EWR on Tuesday -- everything is ok, but First Class is OVERSOLD due to an aircraft change. Would you like to fly at a later time?

Me: Is there First Class available on an earlier flight?

"Joan": Yes - I can confirm you via DEN in First Class

Me: Ok, what compensation are you offering?

"Joan": (pause) well at this time we arent offering anything, just the chance to change

Me: Umm, No thanks then...just asking what type of Plane is it Changing to? (its scheduled to be a regular 757)

"Joan": (pause) Its going to now be a 757-200. Thank you Mr OutFlyer.com I appreciate your time.

Me: Ok thanks for letting me know!

Dear United Airlines - if you are going to call FIRST CLASS/Upper Elite passengers to change a flight due to being oversold, you should offer something! I would have gladly switched for a couple upgrades, regional upgrade, $300...something.

btw- I quickly checked in on UAL.com so I could make sure I had a seat in the morning. Hopefully things will go well.

!! UPDATE !!

So I checked in at a kiosk, knowing my 4C seat was invalid. It quickly printed out a boarding pass with "3D" on it...but wait 3D is a window. I re-checked and all the aisle were taken, with 2D left for the last person.

I think "Joan" from United should have done a better job of getting me a valid seat...but at least its not oversold.

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